This Privacy Policy ("Policy") describes multibet88's practices regarding the collection, use, disclosure, and protection of your personal information when you use our website, mobile app, and all services provided under the multibet88 platform. By using our platform, you agree to the practices described in this Policy.
1 Introduction & Scope of This Policy
Multibet88 is an online entertainment and wagering platform operating under a valid international licence. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal data.
This Policy applies to all individuals who register an account, browse the website, use the mobile app, or interact with any multibet88 service — including live chat, email support, and all our official communication channels. It also covers information we collect automatically when you use our platform.
Multibet88 acts as the data controller for all personal information collected through our platform. This means we are fully responsible for ensuring your data is handled in a secure, transparent manner and in compliance with applicable data protection laws.
2 Types of Information We Collect
Multibet88 collects various types of personal information depending on how you interact with our platform. The following is a comprehensive overview of the data we collect:
| Data Category | Information Examples | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number, passport | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank name, account number (encrypted), transaction history | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Server logs, cookies, automated analytics |
| Usage Data | Wagering history, games played, session duration | Automatic in-platform activity |
| Communication Data | Support chat records, emails, and submitted complaints | Direct interaction with our team |
3 Purpose of Data Collection & Processing
Every piece of data we collect has a clear and legitimate purpose. Multibet88 does not collect data beyond what is necessary to operate the platform effectively. The following are the primary purposes for processing your data:
- Account management — registration, identity verification (KYC), login, and player profile maintenance
- Financial processing — securely handling deposits, withdrawals, and all transactions within the platform
- Service provision — ensuring all game features, bonuses, and promotions function smoothly for you
- Security and fraud prevention — detecting and preventing fraudulent activity, money laundering, and unauthorised access
- Legal compliance — fulfilling statutory obligations under anti-money laundering (AML) laws and licence reporting requirements
- Service communications — sending important notices related to your account, transactions, and policy updates
- Responsible wagering — monitoring betting patterns to identify early signs of problem gambling
- Platform improvements — analysing usage data to improve platform performance and user experience
Where you have provided your consent, we may also use your contact information to send you relevant promotional information and special offers. You may withdraw this consent at any time through your account settings.
4 Information Sharing & Disclosure
Multibet88 does not sell, rent, or trade your personal data to third parties. However, there are certain situations where we may need to share some of your information with trusted parties:
- Payment service providers — to securely process your deposits and withdrawals. These providers are bound by strict confidentiality agreements
- Game software providers — minimum technical information required to run casino and sports games properly
- Authorities and regulatory bodies — when required by law, court order, or the requirements of our operating licence
- Identity verification services — information required for the KYC process is shared with approved verification providers
- Fraud prevention agency — in cases of suspected fraud or financial criminal activity for investigation purposes
5 Data Security & Protection Measures
The security of your data is multibet88's highest priority. We continuously invest in the latest security infrastructure to keep your information protected against increasingly sophisticated cyber threats.
The security measures we have implemented include:
- End-to-end data encryption using TLS 1.3 protocol for all communication between your device and our servers
- Passwords stored in hashed format using an irreversible algorithm — we ourselves cannot view your password
- Two-factor authentication (2FA) system available for all player accounts
- Round-the-clock security monitoring by our dedicated cybersecurity team
- Periodic security audits by independent third-party audit firms
- Role-based access control to ensure internal staff can only access the data necessary for their specific responsibilities
- Regular data backup procedures to prevent data loss
6 Cookies & Tracking Technologies
Multibet88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies — required for core platform functions such as login and session management. These cookies cannot be disabled
- Preference Cookies — storing your settings and preferences such as language, theme, and preferred betting limits
- Analytics Cookies — helping us understand how players use the platform for continuous improvement purposes
- Performance Cookies — collecting information on platform performance to identify and resolve technical issues
You can manage or disable non-essential cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some features on our platform.
7 Your Rights as a Player
Multibet88 fully respects your rights regarding your personal data. As a registered player, you have the following rights, which you may exercise at any time:
Right of Access
You have the right to request a copy of all personal data we hold about you in a readable format.
Right to Rectification
You may request the correction of any inaccurate or incomplete personal information in our records.
Right to Erasure
Under certain circumstances, you may request that your personal data be deleted from our systems.
Right to Restriction of Processing
You may request a restriction on the processing of your data while any dispute or investigation is ongoing.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format that can be transferred.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, please contact our customer support team via Live Chat within the platform. We will process your request within 30 calendar days from the date of receipt.
8 Data Retention & Deletion Period
Multibet88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law. Our principle is to not retain data beyond the necessary period.
- Active account data — retained for the duration your account remains active and in use
- Financial transaction data — retained for a minimum of 7 years to meet financial and tax legal requirements
- KYC Records — retained for a minimum of 5 years after account closure to meet anti-money laundering requirements
- Support communication logs — retained for 3 years for reference and dispute resolution purposes
- Session data and technical logs — retained for 90 days for security and debugging purposes
Upon expiry of the designated retention period, your data will be permanently deleted or anonymised. The deletion process is carried out in accordance with secure procedures to ensure the data cannot be recovered.
9 Cross-Border Data Transfers
As multibet88 operates as an international platform, your personal data may be transferred to and stored on servers located outside Malaysia. All cross-border data transfers are carried out in compliance with adequate safeguards, including:
- Legally binding data processing agreements with all third-party partners
- Use of recognised standard contractual clauses for international data transfers
- Periodic assessments of data protection standards in recipient countries
- Data encryption during transmission and storage regardless of the physical server location
10 Child Protection
Multibet88 services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we discover that a minor's data has been collected without our knowledge, the account in question will be terminated immediately and all related data will be deleted.
If you are a parent or guardian and believe your child who is under the legal age has registered an account with multibet88, please contact our customer support team immediately for remedial action.
11 Amendments to This Privacy Policy
Multibet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our platform. Any changes made will be published on this page along with the new effective date.
For amendments considered material and likely to significantly affect your privacy rights, multibet88 will notify you via a prominent notice on the platform or by email to the address registered on your account at least 14 days before the changes take effect.
Continued use of the multibet88 platform after the amendment's effective date constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and withdraw your remaining funds.
12 How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, our dedicated data protection team is ready to assist you.
You can reach us through the following channels:
- Live Chat — available 24/7 directly within the Multibet88 platform for the fastest response
- Support Email — [email protected] (response within 1–2 business days)
- FAQ Page — visit our FAQ page for quick answers to frequently asked questions
For official requests relating to your privacy rights — such as data access, correction, or deletion — please submit your request in writing via email with the subject line "Privacy Rights Request", along with your account number for faster processing.